2010 Toyota RAV4 from North America
Disappointed in the service
The warranty expired at 4 years and the rear differential coupler went bad. The car had 87,000 miles on it. Had it at the dealer for service, as I was assured by the service men that it was not related to any neglect or misuse on my part. I was irritated that a car would have such a costly repair (estimated at $1600) after 2 months of the warranty expiring. They warranty it for 4 years or 125,000 miles. I was well below the miles, but 2 months over on the year. I have 3 Toyota's in my yard, and if Toyota cannot produce a vehicle that lasts longer than 100,000 miles, then I do not see a future for their product in my garage.
The technicians hired by Toyota to service vehicles agreed that the problem was with the craftsmanship, not owner abuse or neglect. However Toyota disregarded their hired experts' opinion and laid the cost on customer. When I contacted Toyota, they said if more complaints were filed they may open a recall on the issue, but not at this time. I assured them that if this is the best quality I can get from a Toyota at 87,000 miles, I would not be buying any more. A car that has been well maintained should get at least 100,000 miles before costly repairs are made.
I am very disappointed that Toyota, who agreed that the car should have gotten at least 125,000 miles before needing costly repairs, would tell a customer sorry you are 2 months out of warranty.
Would you buy another car from this manufacturer? No
Review Date: 23rd May, 2014