I have had a Lupo GTI since it came out and have run it now for two years and in the time I have had it, it has only been to the dealership twice (for each service). It has been nothing, but the most reliable and fastest car that I have ever owned (including several Japanese cars).
I've had nothing, but problems with my Lupo since I bought it 3 months ago. During which time it has spent a total of 6 weeks back at the dealers - and it's due to go in again next week.
Originally, I kept having to return it because of a faulty interior light which, amazingly, the dealers eventually discovered couldn't be repaired until a particular part was shipped over from Germany.
I've had it back now only a couple of weeks and now I'm having real trouble with the gearbox. It's always been a problem to get into reverse gear. I assumed this was because I needed to get used to the gearbox. It's not - I'm often unable to get it into reverse, no matter how many times I try. I then have to switch the engine off, put it into reverse and then turn the engine on before it'll work.
I'm really disappointed. It's a lovely looking car, but the technology seems cheap for a VW.
I too have had problems with my new Lupo GTI.
1. Bonnet would not open from new, this was discovered on the hand over (some PDI)
2. Handbrake stuck on after 600 miles.
3. Vehicle return 8 times to dealer for same alarm fault.
4. Dealer not intrested in after sales customer service.
5. Build quality and paint finish poor.
Come on VW you need to do better than this if you want repeat business.