2002 Volkswagen Passat LS review from North America
"Unreliable"
What things have gone wrong with the car?
The first ignition coil blew at just over 19,000 miles. The dealer replaced it under warranty, but would not replace the other three coils even though they have had an extremely high failure rate. The second coil failed two weeks later. It took three days for a replacement coil to arrive. VW USA told me that they were not planning a recall. They also told me that they could not replace all the coils in my car because they did not have enough parts to replace all the failed coils. During my last visit to the dealer, I was told they had six cars on the lot waiting for ignition coils that may take weeks to arrive.
General comments?
The VW response to the serious quality and safety problem with the Passat is inadequate and unacceptable.
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| Would you buy another car from this manufacturer? | No |
| Year of manufacture | 2002 |
| First year of ownership | 2002 |
| Most recent year of ownership | 2003 |
| Engine and transmission | turbo Manual |
| Performance marks | 8 / 10 |
| Reliability marks | 0 / 10 |
| Comfort marks | 7 / 10 |
| Dealer Service marks | 0 / 10 |
| Running Costs (higher is cheaper) | 7 / 10 |
| Overall marks (average of all marks) | |
| Distance when acquired | 100 miles |
| Most recent distance | 19500 miles |
| Previous car | Toyota Sienna |
| Date of Entry | 25th January, 2003 |