2009 Volkswagen Tiguan Track & Field 2.0 TDI 4Motion from Norway

Summary:

Quality on this car was a joke

Faults:

First 3 years while under warranty there was nothing wrong. I noted flaking in the paint, but the dealer said chipping and flaking was due to external factors, so I had to pay for a paint detailing after 3 years, since there were some rust spots on the front and on the side of the car. The paint quality on this was very bad.

After the 4th year on the first inspection, I had to do a complete overhaul of the rear brakes. The dealer was completely uninterested in fixing it and I had to pay for it myself.

After less than 5 years and approx 90 thousand km, there were clunking noises in the front and it needed a suspension overhaul. Since the car was less than 5 years old, I have reclamation rights, since this car was sold new in Norway via an official importer. Still the dealer and importer were completely uninterested until I summoned them to consumer court and they finally covered the expenses.

After 6 years and 110-115 thousand km, I had various engine problems including DPF and problems with the recirculation valve.

Sold the car after 7 years and the DSG had error codes on it. Was just glad to see it gone.

General Comments:

Comfortable, fast and very good to drive, but the quality and dealer support are an utter joke.

Would you buy another car from this manufacturer? No

Review Date: 15th September, 2018

15th Sep 2018, 17:35

Final comment and a warning on how many car dealers are operating:

As stated in the review, the DSG transmission had error codes on it. Upon inspection they said they were sure there were metal shavings in the transmission, a common fault on early generation DSGs. Shifting between gears worked fine, but was somewhat rough and clunky compared to when the car was new. This meant a new transmission that was a solid 8-9000 Euro fitted since, according to the dealer; nobody locally overhauled DSG transmissions I had to get a new one from the VW network.

So I took a hit on trade-in value. "Since we are so nice" they only deducted half of the repair cost on trade-in value. About a year after selling this car I got a phone call from the "lucky" new owner of this car. He had experienced a complete transmission failure but was stonewalled by the dealer. The message was; you must expect these kind of failures after 150 thousand km on DSG transmissions, nothing to complain about.

I informed that the car was traded in with a defective transmission and that the dealer said that it needed to be replaced. An independent specialist said that the transmission was the original transmission and it was never changed as I was led to believe. According to the specialist they've probably just flushed, cleaned and replaced the oil and then cleared the error codes. This is a cheap quick fix that may work and prolong the life of the transmission by maybe a year or two if lucky, but it's not a permanent solution.

So the dealer first ripped me off, then ripped off the new owner. He phoned me after some months, the dealer said I had got it all wrong and there was never any problems with the transmission, it was just down to bad oil. Unfortunately the sales contract didn't state this or any other defects, since this was a sale to a so called professional party that assumes all risks of the transaction. The only "evidence" was the artificially low price on the trade-in, not in itself enough evidence to prove any wrongdoing on the part of the dealer.

And this was a reputed dealer that has been in the trade for decades! So be careful, trust nobody when it comes to second hand cars. Lesson learned is that even reputed dealers may rip you off.

2014 Volkswagen Tiguan R-line 2.0 TSI from North America

Faults:

After 4 years of no issues, had to fix broken coil spring and stabilizer link.

Rear brakes need replacement due to general wear and tear. All other service items done on time.

General Comments:

Pretty good car; used to be a Subaru driver and the 4-motion in this SUV is pretty good in deep snow.

Great power and response. Premium gas can get expensive.

Repairs and parts are more expensive than Japanese cars, but not by much.

Dealer tried to convince me to get oil changes every 7,500km... don't listen to them! Just follow the maintenance manual of 20000km.

Also, some air filters you can change yourself in 5 minutes. Be careful of unnecessary dealer suggest service. Brake flushing is every 3 years only.

Only annoying thing is the struts and shocks make a hissing sound when going over bumps. Don't hear it inside the car, but can't understand why it would happen.

Would you buy another car from this manufacturer? Don't Know

Review Date: 11th June, 2018

12th Jun 2018, 11:17

Re: oil change - maybe not necessarily 7,500 km, but do not leave oil changes for 20,000 km! In the UK, a fair few cars with chain drive engines are having problems because of the extended service intervals. Two mechanics I know, one an ex-BMW one, said that when oil changes are changed at long intervals, say 20-25K km, the oil filter element can crumble when they try to get it out of its housing. Conservatively, with good quality oil, 10-15K km or one year, whichever comes first.

As for the brake fluid, check the manual - almost all cars I know of need brake fluid flushed at 2 years regardless of mileage, as it is hygroscopic, and moisture absorbed can corrode brake lines from the inside.

17th Jun 2018, 03:08

Oil changes are cheap insurance against engine failure.

Given the fact that modern engines work much harder than older engines, the engines oil tends to bear the brunt of the burden of higher heat rejection.

Additionally, some repair shops use budget/substandard quality oil, compounding the problem.

Frequent oil changes go a long way towards addressing both these issues.

Just do it :)