You should be covered under the warranty if Volvo have done the work. Volvo should also keep records of the servicing done. Ask them! I'm sure you will be fine. ps - my XC90 is great!
My '04 XC90 T6's transmission went at 56K miles. Volvo ended up paying for a new tranny even though it was outside the warranty. I figured maybe Volvo was relaxing their policies on this because of all the issues. I don't know if I was lucky or what. I had bought it used about 9 months earlier (in Massachusetts) but didn't have any extended warranty in place. They should have some kind of consistent policy on this. Good luck to all...
I have a 2003 XC-90 T6 (first model year) and the transmission utterly failed at 15,000 miles. We first experienced two occasions of slippage where the dealer made computer software adjustments instead of replacement. Finally, the trani failed and car was towed to service at 15,000 miles. Under warranty, they gave us a "rebuilt" transmission AND NOW at 69,000 miles, we are having problems with it. Under an extended warranty they are doing a repair on a "leak inside the transmission"...who knows if this will be an effective fix or just a temporary repair that will cause a trani failure shortly down the road (when the extended warranty expires?!!). I just bought a 2008 Porsche Cayenne V-6 base model. We've had 7 Volvos over the past 30 years, but probably no more, when we replace this XC-90.
And still, Volvo North America refuses to acknowledge there is a problem...
When I called to formally file a complaint, they said they're not aware that this is a large scale problem.
I really encourage everyone on this list to write or call:
Attn: Volvo Customer Care Center
1 Volvo Drive
Rockleigh, New Jersey 07647.
Maybe collectively we can get them to start assuming some responsibility!
Looks like I can be added to the transmission woes club. The transmission service urgent light on our XC90 just came on tonight while my daughter was driving, and she said it acted funny driving up the driveway, so I assume it was in a limp mode at a higher gear. From reading here, I'm almost thankful we got 71,000 miles out of it. I'll see what the dealer says tomorrow... I can hardly wait..
Don't let Volvo try to tell you that this is an "unusual" problem. I'd highly suggest contacting Volvo Customer Cares and demanding that they cover your expenses.
The more they hear about it, the more they are going to realize that this problem not going away...
I am in the same sinking boat as many of you are. I have a 2003 Volvo xc90 T6 at 70,000 miles that the transmission started slipping. My Volvo mechanic said I needed to take it to the dealership because it probably needed a new transmission. I am going to do some research first because this WRONG!!!
FYI: Write to these folks and let them know what is going on! It's 20 minutes of your time and maybe, just maybe, we can get them to make good on their promise of quality and safety!
Doug Speck, president and CEO, Volvo Cars North America.
Gerry Keaney, senior vice president of Marketing, Sales & Service.
Volvo Customer Care Center
To 28th May 2008:
Only T6 transmissions were faulty. D5 as the 2.5T uses AW transmissions, that are known to be fairly good. Mine was great (I sold my XC90 2.5T with 300.000km on the clock and geartronic still worked great).
T6 uses American tranny's (GM). These apparently aren't so good.
Info on the Volvo XC90 T6 trans; did you now it's a Cadillac in Ford with a Volvo emblem on the hood?
June 24 2008.
I have a Volvo XC 90 2003, third owner, and the transmission failed at 65. I sent it to the dealer and says it costs 5,200.00 US dollars to repair, so I picked up and looking what to do, find this site.
I saw many people ask, but no one gives a definite response or organize all of them or contact a lawyer or something similar, so I will check this site and see if somebody can advise something effective.
Well here is the story of another failed transmission in a 2005 XC90 T-6 with 76,500 miles. Luckily my XC was a C.P.O and had coverage till 100,000 miles or Feb of 2011.
Same story; had multiple tranny shift issue's. Mentioned it to my service dealer 2xs. Finally after my wife and kids almost got crushed by a truck in a busy intersection, because the transmission had decided to take a rest: (then slamm itself into gear in just enough time to avoid a fatal collision)
I politely told the dealer one of two things were going to happen
1.) New tranny or
2.) I would be out to retrieve my plate and personals.
Well tomorrow is the big day. I will pick up the XC with new rebuilt tranny, but after hearing the other stories here on this blog, I have a knot in my stomach: (I have a funny feeling that I will be re visiting this issue again).
I have had the dealer inform me that the rebuilt transmissions are built better to handle the T-6 power plant. I don't know, but I know when the warranty is up I can tell you it won't be sitting in my driveway. I don't care; even if I lose my shirt, safety is not a game! Sad to say because I had such high expectations, and now they have been failed miserably.
Well good luck to you all. I will check back in a day or two with a update.
Another 2004 T6 transmission problem. My wife has owned the car for five months. At approximately 62,500 miles the transmission went into limp mode. Taking it to the Volvo dealer, I got what appears to be the standard "you need a new transmission, that will be $4200 please". I told the service manager that I had done research on the internet the night before regarding this transmission's numerous failures. I mentioned that I would rather spend the $4200 on an attorney than a rebuilt transmission. He asked me to wait for a moment. He came back about five minutes later and told me that Volvo would pay 70% of the charges and guarantee the new transmission for one year/unlimited mileage. We'll see how this year goes, but I'll more than likely trade it in before that year is up.
We have a 2004 xc90 T6 and with only 35,000miles, the transmission suddenly failed. No warning, no lights, just stopped working. I was able to limp into a local dealer and was cited $5400 for a replacement since the car is out of warranty. The car is now at the dealer of purchase. Hopefully volvo will step up and cover this work even though the car is out of warranty.
After sending a certified letter to the CEO and director of marketing, Volvo North America, I was refunded $1,150.00 in out-of-pocket expenses related to replacing the transmission in my 2004 XC90 T6. Luckily, I had an extended after market warranty in place to cover the remaining $5K.
I'm glad to report (and read from other consumers) that they are stepping up and contributing to the cost to repair this mess.
The good news: with the new Volvo transmission in place, the car is running beautifully!
Good luck to all.
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