2002 Volkswagen Jetta review from North America

The engine light comes on once a week.

The car would not start.

The coils are bad and they won't fix.

The seat material wore out prematurely.

The coolant reservoir cracked.

The ECU was misprogrammed from the factory.

The car stutters.

The shifter is very difficult to move from park to drive or reverse.

This has been a total nightmare! VW's dealership customer service sucks. Volkswagen's customer care is a joke! They say they will look into the problem, but they never say will will fix the problem. So, I am caught in a constant dealer to customer service circle. The coils are bad, but they won't fix them? This car and Volkswagen are a joke. Come on, you pay $20,000 for a car that has problems that they won't fix? The gas mileage they have on the window sticker should be more like 14 mpg, not 17 to 24 mpg. I had a Honda before this and it had close to 200,000 miles on it. I had replaced an alternator at a cost of $75 (used). The people at Volkswagen should be ashamed of themselves. If you are even considering buying a Volkswagen, don't do it. I have had so much trouble in the last year with this car that it is sickening.