2001 Ford Focus Zetec 1.8 TDCi turbo diesel from UK and Ireland
Good enough car, no customer care, and an arrogance to go with it
Apart from normal ie battery replaced 2009.
Can anyone tell me why genuine Motorcraft Oil Filters have disintegrated (2 in a row, causing the engine to lose oil rapidly)?
The car has been serviced all its life, including a new filter each time at 10K miles instead of the 12.5K recommended by Ford, by Ford dealerships.
So much for having to use Motorcraft genuine parts, never again.
They must be made from crap metal; I've never had any make of filter in any car ever do this before.
It has a Unipart filter fitted from today, and no more dealership servicing either; typical of FORD to not want to know.
Ford has the worst record of customer care! And not only in my experience, Google it.
They have the cheek to say you have 3 years warranty, when in reality years 2 & 3 cover very little.
"Sorry, that's not covered" seems to be the well rehearsed response at dealerships.
Would you buy another car from this manufacturer? No
Review Date: 30th June, 2011