I took my truck to the dealership for a routine 60K mile service, at the time my truck had 61,032 miles on it. Existing problems at the time was same complaint at 19k miles, truck losing power at times on take-off, mainly during initial start of the day.
The service manager called me and asked me "how's your air conditioning in the truck working?" My response was "fine, I've never had a problem with the air conditioner, and besides, I drove it in with the air conditioner working." The service manager's response was - "well that can't be because compressor is disconnected & upon reconnection, it seized up and you now have to pay to have it fixed." Of course, that didn't sit well with me. After going back & forth with the service department & contacting Kia Corp. Consumer Relations Dept (who was questioning my integrity as well), I had no choice but to get the air conditioner fixed. I was also informed, the 60K mile service did not include the "tune-up", which would be an additional $450. Although, the maintenance schedule in the owner's manual indicated "it was apart of the 60k service".
Anyway, upon attempting to pick-up my truck, I could not turn the steering wheel, I had to back straight back into the service area and the mechanic had to go over the vehicle. At any rate, I finally got the truck home across state lines. The very next day, my radiator went - because the dealership had stripped the screw at the bottom of the the radiator. The list goes on and on. Numerous attempts have been made to remedy my issues. The integrity of the dealerships are now in question... they create problems instead of fixing them.
At this point in time, I am still experiencing a problem with losing power, where the truck cuts off while waiting at traffic lights (which is a safety hazard, because someone could run into me as I attempt to take-off) and parking the truck. I've been told by a dealership, it needs "lower half of upper plenum & spark plugs to be replaced", and another dealership told me it has to do with the crankshaft, etc. Now, it makes me wonder - which is it?
And of course, it's not apart of their great 100k warranty, because it's not located "in the engine." Now what am I to believe? If anyone with good information can instruct me, please do reach out to me. This is the last time, I will ever purchase a Kia product - especially when my previous car was an Acura TL.