2000 Lexus LX 470 from North America
The car stereo - Nakamechi- is a piece of junk. I love this car, but the problems with this stereo have soured me on this car brand and associated warranty service policies permanently. I paid $32,000 for this "used auto", and purchased an extended warranty from the LEXUS dealership. The entire service department has turned out to be a bunch of "uppity snobs". Once they have your money--forget it, they've got you; and customer satisfaction means nothing to them. Instead of replacing the unit, which started acting up @39,500 under the original manufacturer's warranty. Now, they offered to sell another "rebuilt" model from the dealership to resolve the problem (like they were doing me a favor). Why on earth would I want to buy a replica of a product with which I have had so much trouble?
I can go to Best Buy and purchase a more reliable product and have better customer service.
Do not buy a car from Lexus unless you enjoy throwing away money. The customer service from the dealership stinks. LEXUS Regional Office is of no help either, so don't count on the manufacturer to be any better.
Would you buy another car from this manufacturer? No
Review Date: 8th February, 2007
8th Feb 2007, 12:51
I wouldn't say that the car is unreliable because of the car's audio player. This could have been replaced by another CD player. They are not out for people's money. In my opinion they have exceptional customer service standards and are very helpful.
9th Feb 2007, 19:10
Now hang on a minute...
You cannot call the whole car unreliable because of the stereo not working!
Did the car start every day? Did it steer, stop and ride safely?
I think you should have bought a stereo instead of a car, as this seems to be your highest priority!