Purchase car new for my wife Xmas 2008.
At around 900 miles the left side speakers was blown. At dealer for 1 week for repair/parts.
At 1600 miles a rattle from the driver's side rear area at all times and speeds with all road conditions. Was at the dealer for 2 weeks for repair. Returned the car to the dealer the same day of pick up for same thing. Dealer called 2 weeks later, said they had body shop re-weld a body panel to stop the noise. Picked up the car and was appalled at the condition of vehicle. The car was not put back together properly; some trim pieces were on the floor! Trash/food spill in the back seat. The car was very dirty. It was at the dealer now for ONE MONTH.
When they (dealership) cleaned the car, they spilled some oil on the seat, which left spots on them. Had to take it back to the dealer next day.
The car has 2000 total miles now and has been repaired 3 times at dealer, and 5 weeks out of service. Service manager has yet to return my calls. This is the last VW I'm going to buy!
My wife loves the car, but I'm not happy with reliability and dealer service department.
If you haven't done so, buyers should price and consider the extended warranty. This will give you the safety you need. Many owners will need it and VW repair costs are so high, it is well worth it.
Wow, you need to give your head a shake, you just bought from a bad dealership, I wouldn't condemn the company or the car. Sounds like it went in for a minor inequity and the hack kids working there tried to fix it, screwed up, causing damage, tried to re-fix it without you knowing they screwed up, and lied to you probably several times.
Have to agree with above. Bad dealerships don't make bad car companies. You should file a very long detailed complaint about this with the BBB and VW.
Why did you let the car sit there for two weeks in the first place... for a rattle? That would be something I would drop the car off for and expect it back that day as any competent shop would be able to disassemble the entire part of the car where the rattle was located and put it back together again in that time. You should have scheduled it properly for them to have time to focus on it for the day. Since it was not making the car inoperable, it makes no sense to leave it somewhere and be without it for that long.
Also I would not be letting them weld any parts together on a new car. That is unacceptable to me that a new car needs welding and they should have either provided all brand new parts for it or given you a different car that didn't have that problem.
Being under warranty doesn't mean you have to go to the dealer you bought from. Try a different dealer, as that one obviously has no idea what they are doing.
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