Not recommendable: too many problems
Cup holder in the front jammed closed.
The ‘ashtray’ in the back would never click and stay closed.
Driver side window fell down. It completely fell down into the inside of the door.
Check engine light came on in 11/01. The diagnosis was a faulty MAF Sensor/Airflower. This part was replaced under my warranty. The check engine light continued to turn on and off again. I finally received a recall letter for the replacement of the malfunctioning oxygen sensor-which can cause the check engine to come on. That part has been replaced and I hope that will finally resolve that issue.
Metal spring is lying on the floor under the driver seat.
One of the glove box hinges is broke in half.
Small (long and narrow) piece of plastic fell from the sunroof.
I am dissatisfaction with the warranty. For example, the Gold warranty covers the “power seat motors.” If there is no motor then the seat is not covered? It seems ridiculous to offer extra warranty that does not cover the non-motorized parts. Furthermore, the warranty covers the “power sun roof motor,” yet is does not cover a small piece of plastic. Am I to assume that if I had manual windows and my window fell down inside my door (as mine did) the Gold warranty would not have covered the cost to fix that, because the warranty only covers “power window motors?” The window motor was working fine- it was whatever holds the window up that was broke- would that not be covered? (I believe my service rep fixed the window himself for me at no cost.)
I have heard, before and after my purchase, that Volkswagen cars have reliable engines, but can have so many little problems that are so expensive to fix that is makes buying a Volkswagen a very bad decision. I now have to agree with those critics. I was quoted $500 to fix the tension spring in my seat, $225 to fix the broken leverage in the glove box, and $50 to replace the plastic part from the sunroof.
When asked if I recommend Volkswagen Jetta, I will have to look at the broken parts in my less than 3-year-old car and advise whomever—that I do not recommend it. Even purchasing the Platinum warranty would not make having a car of this low quality worth it.
Would you buy another car from this manufacturer? No
Review Date: 27th May, 2002