Comments: 1-15, 16-30, 31-45, 46-60, 61-75, 76-90, 91-99
Well, I too have a 2000 Jetta GLX and just the other day my glovebox door hinge also just cracked in half sending the right side of my glovebox door plummeting to the ground, sudsequently putting extra force on the left hinge, that's the next to go.
I called VWOA and they basically said that my car is out of warranty for that particular part and that there is nothing they will do about it. The quote I recieved from the local dealership was about $300. I believe because this is not a safety issue VWOA will not initiate a recall, but it sure would be nice of them to fix the ones that have broken on a case by case basis, if they do not want to go through the trouble of a full scale recall.
What really bothers me is that I have reccommended to 3 of my friends to purchase VW's over any other car because of their quality and service (warranty, etc...). Now I feel like a fool and really regret ever reccommending their product to anyone. 4 Jettas including my own = $100,000 to VW which they do not deserve.
One very upset and dissapointed customer.
I have a 2000 Jetta GLS, and like everyone else the glove box hinge is broken. They said it would cost around $200 to fix it. A week ago my engine light came on I pray VW will pay for it since I know there has been problems plus a major recall. I had to replace the front axles, and the rear brakes, as well as a new clutch all within a year from when I bought it.
I also have a 2000 Jetta, love the car. However, I had almost the same problems everybody on this group.
Three days ago, my glove box hinge broke for a second time in less than two years. Since my warranty is over, VW will not honor me this replacement. VW is ignoring that these problems will affect them in the long term. Unsatisfied customers will buy another brand next time and will not recommend it to friends or family.
For the most part I have been pleased with my Jetta VR6. What I'm not happy with is the Volkwagen service. My airbag warning light came on indicating a failure in the system. The airbag will not deploy if needed. They can't get me in for 5 days and it will cost at least $72 just to run the diagnostics. I've never found the dealer to be cooperative. I would never buy another VW again. I just think that other car companies seem to take more of an interest in their customers post-sale.
Well I will add to the long list of problems to try and stop anyone from buying this car! The check engine light has been a hassle since my 2000 GLS had about 200 miles. It now has 40,000 miles and I'm tired of dealing with it! The lease is up in 3 months and Volkswagon can have the car back.
The engine burns more oil than any car I've ever seen. I have a greasy yellow residue that leaks out of the doors in the summer when it's hot. My oil has water in it as well (saw this in an earlier comment), and Volkswagon doesn't seem to care. The list could go on and on, but in summary, this car is a lemon. I wouldn't recommend to my worst enemy.
I have a 1999 Jetta TDI (Diesel) and recently have had multiple problems with the check engine light being on. First I was told glow plugs and paid out of pocket to have them replaced. After the check engine light returned, was told it was a glow plug relay. Light returned and then told it was another sensor, etc. etc. My car has been in the shop 12 times in the past 2 1/2 months. I have an extended warranty, so the relays are covered, but what a hassle. The glow plugs were out of pocket, and the recommended brakes were out of pocket. Now they are telling me my battery goes to 9.2 volts when running and I should replace it. I think it is ridiculous. Any advice? I'm thinking about taking them to small claims court as they are not addressing the problem and seem to be incompetent. My car is in the shop again today and now I'm told that VWOA technical advice is instructing them to inspect my wiring system which may be the cause of the burning out relays and switches. zcoughlin@yahoo.com.
Wow -same sad story here. The same problems go for me on my 2000 Jetta GLS (2.0L). I've had the glove box go (which I'll try to crazy glue) as well as the latch for the centre armrest compartment. It seems that VW's plastics aren't rated for the cold up here in Canada, as they become Very easy to break. I've had the check engine light on 3 times now in the last month with a mixture that's way too rich and is going through a tank of gas in 350kms. They can't seem to nail down the problem, but have no trouble charging me for the "labour" and "diagnostic" each time. The best repairs I've had done on the car are one's I've done myself (with full use of an independant garage and specialty tools) but I recommend buying the repair manual ($55USD). It's fairly thorough and works well, as long as you have access to some of the tools, etc. that you need to do the work. It's a very unfortunate situation as I believed this car to be my dream car early on, and now it seems to be "disposable" after only 70,000kms. Sad. ericeif@hotmail.com.
Wow.
I have a 97 GLX which I love to drive, but...
- 2 broken window regulators
- check engine light: constant because of what turned out to be a cracked power module
- car screeched to a stop when some plastic parts on the fan snapped off
- back seat cup holder does not stay closed
- rear brake somehow keeps getting water in it (isn't cracked, though) and the light bulbs fill with water and burst; I now carry a supply of extra bulbs in my car and have been pulled over twice
- paint has flaked off in patches on the hood and trunk, and completely off the rear door handles
... not to mention the fact that I have to rent a car every time one of these problems occurs in not-very-convenient locations.
If VW would guarantee free replacement/recall of all of their commonly-occurring problems, I would buy another one in a heartbeat! But, sadly, given their nonresponsive attitude, I'll be looking at some other manufacturer.
April 4/03
I really didn't have any window problem or glove box hinge, but my mil light came on 6 times once they replaced ignition coil, transmission, turbo seal, catalistic converter, the other three ignition coils> I bought a new car so I don't these problems I have a 200o volkswagen jetta 1.8t wolfberg my car is still under warranty, but afraid the problem will continue> I don't recommend a volkwagen too anybody any more its german junk.
I am wondering if anyone else has had a problem with the front fender separating from the body of their 2000 Jetta. It seems that the car is so low to the ground it is constantly hitting the pavement when we turn into or go out of parking lots, driveways. We have seen several other Jettas with this same problem. It seems that the newer models are higher. We have taken the car in several times asking for a solution, but we have not had any success in obtaining one. We have had to drill and bolt the fender to the body, but this is only temporary as the plastic fender tears away with the constant hitting.
I also have a 2000 TDI with problems. While 7 1/2 months pregnant had air bag light come on. They reset the computer and sent me on my way. Light came back on exactly one month later (they replaced the airbag wiring harness). Have had all recommended maintenance. Interior paint peels on all door handles, cup holder broken, springs under both front seats laying in floor boards and most recently my turbo went out. (Actually the waste gate valve) but will not replace one without replacing the actual turbo - $1700.00. Extended warranty will not pay without inspecting the car. The dealership could care less whether I am waiting - they obliviously do not teach good follow up with their service writers. The whole situation is just so infuriating. Why won't Volkswagen step up to the plate and require the dealerships selling THEIR products to treat the people who are buying THEIR products in good faith. Its all ridiculous! I love my car, but cannot honestly recommend anyone buying one. Its very sad!
My wife's 1999 Jetta has some of the problems mentioned... the seat spring, the rear ashtray sticking shut, the windows falling into the door, and the mickey mouse cup holder breaking. There is also something a I didn't see in the previous comments... the sunroof not opening all of the way for the past year and now today it started trying to open and close ALL BY ITSELF!
As for the window problem our dealer told us that is a know problem with a service bulletin and should be fixed at no charge up to 60K miles.
Well, I am a little surprised. I thought I was the only one getting the grand kahoona from Volkswagen Of America, obviously at this point they know there are problems with their manufacturing on these new models. The prudent thing to do would be to save your customer base and bite the bullet and repair items that are wearing out too soon. Here is my list for my 2000 Jetta TDI
1) Glove box hinge they fixed once (it broke again)
2) Seat spring falling out (Tough luck)
3) cup holder breaks front and rear (They fixed)
4) Interior paint chipping on door interior handle (tough)
5) Front windshield cracked in the sun
6) Instrument cluster cracked (They fixed this) :)
7) Wiring harness bad (they fixed this, but charged 300.00 for glow plugs.???
8) glow plugs bad (Tough luck sucker)
9) Mass air flow sensor bad???
10 Check engine light on as we speak???
11 Window fell out and went into "the black hole" I laughed when that happened REPLACED UNDER RECALL
12 Paint on exterior chipping...I'm running out of room so Ill stop. TOUGH LUCK.
2000 Jetta TDI.
I've had preety good service with the TDI, except poor service from the dealersip in St. Louis, Suntrup, and now with 50K on it having a few issues as seems everyone else is having. When I test drove the car, it pulled severely to the left. The dealership said they would realign it.
When I picked up the car, it was dirty with plastic still in the interior. It was like pulling teeth to get the car cleaned. The excuse the salesman gave me was that it is hard to find good help these days. I told him that he got his commission, he needs to clean it if that is what it takes.
At 7,000 mile the tires started getting real loud. The tire's cords were showing on inside. I went back to the dealership for some resolution and they said I was out of luck and that VOLK USA was so confident in their product when it leaves the factory, they were not going to do anything about it. They will get no repeat business from me.
With 50k, my engine light too is on, but the car runs fine. I also had to change my rear brake pads because they started to grind.
Well at least I'm not the only one having continual problems - I have a 1999 VW Jetta, fell in love with the car, however within 3 months problems began.
1. Transmission wiring was cut at a 45 degree angle I believe at the factory. I was driving down the road and suddenly the car would not shift into gear, took it to the dealership which at the time (the car was only 4 months old) was still opened for business in my home town. I was told by the service manager that the part was damaged by rodents - I had to rent a car for 5 days as well as pay for the parts and labor - I was out $650.00 - I decided to fight it, and had 2 other mechanic's look at the part along with an Entomologist (pest guy) and all three said the damage was caused by humans. I had to take the dealer to small claims court - he paid me back!! Needless to say the dealership closed due to poor management...
2. Drivers side window fell down into door - I had to drive 45 minutes north to have it repaired - waited 2 hours, was told the part was on back order and then had to return the following week another 45 minute drive, missed 2.5 hours of work.
3. The following month the passengers side window did the same thing, I called ahead and they ordered the part. Upon arriving at the dealers service department - there were 8 other VW owners sitting there with the same problems - not just the 1999 model, several 2000 & 2001 models. You would think that VW would definately do a recall on this situation - NOOOO!!!
4. My drivers side visor - the plastic door that covers the mirror fell off in my hand one day, I have it rigged with a clip so the light will stay turned off - I was told it would be $85.00 for the part and what ever labor would be - guess what - I'm not spending another dime on this car.
5. My battery went dead (probably due to visor light being left on) I had to have my car towed 45 miles north, because after we replaced the battery the computer would not reset itself - more work hours down the drain - I had to pay $79.00 to have them reset the computer.
6. The painted has clipped off my truck in two places -
7. Last, but not least - both front seats have large springs laying underneath them - this actually happened within the first 5 months of driving the car off the lot, the service tech said it wasn't problem, just leave them.
8. Sorry that wasn't the last item - my drink holder completely fell out of the front dash - it remains broken. Too expensive to repair.
9. Oh yeah - my sunroof sliding visor has broken off the tracks and I can no longer open or close it. This has just happened with in the last 2 months.
I can't wait to see what else it going to happen - I have decided not to open my glove box anymore mine is still in one piece at the point, so I don't want to take a chance.
I am so unhappy with my decision to purchase this car - I really feel that there should be a class action law suit filed against VW to make them fix and or replace all these faulty parts. Is there anyone out there that could help with these on going problems??
Michelle
Vero Beach, Florida.