Cracked windshield when only a few months old.
Using oil now with about 26000 miles.
Car is nice. Neat features. Decent performance.
VW customer care is atrocious. They will not cover the cracked windshield even though it is a stress fracture that occurred overnight, sitting in a driveway. Trying to talk to the dealers and customer care people is a nightmare.
I agree. I'm a little apprehensive about buying a second VW. My experience with VW customer service was horrifyingly frustrating--which resulted in me trading in my first VW despite having unfixed problems, because I refused to pay for them. VW dealers have a rotten reputation too, but I've found a good one here in Detroit (one out of a dozen). Unfortunately, based on knowing people who work for all three of the Big three, if you've bought a car from a non-luxury line (VW, Toyota, Kia, Chevrolet, Ford, Dodge, etc.) you won't get customer service. For that, you'll have to step up to a Saab, Volvo, Cadillac, Lincoln, Lexus, etc. Audi and Saturn seem to be the exceptions--maybe they traded places.
I don't think a reliability rating of 5/10 is warranted for a simple stress fracture on the windshield.
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