2002 Jaguar X-Type from North America - Comments

I two leased a 2002 2.5 X-Type in 2005 with only 2800 miles on it, I then bought out the lease in 2007 two years later. However, maybe I should have looked at the car's history with me alone. Everything mentioned in this blog has occurred with my car:

HEAD LIGHTS AT LEAST 4 TIMES.

DRIVER'S DOOR.

KEYS STOPPED WORKING.

SUNROOF STOPPED OPERATING HAD TO BE REPAIRED.

DRIVER AND PASSENGER SEATS STOPPED OPERATING.

WATER PUMP REPLACED.

RADIATOR REPLACED.

AIR CONDITIONER REPAIRED.

DEFROST AND HEAT PANEL REPAIRED.

OIL PAN GASKET.

TRANSMISSION REPLACED.

DRIVE SHAFT REPLACED.

RIMS BENT.

WATER SPROUT COVERS REPLACED THREE TIMES MISSING AGAIN.

SUSPENSION SYSTEM NEEDS REPAIR.

These are the things that I remember. The car has been in service more than it has been out of service it seems. Here is the worst thing the warranty ended in April, when I purchased out my lease the dealership was in a hurry never went over the paperwork with me did not know the warranty would end a year of it was purchased, now the Transfer Cast is gone and the dealer wants $4300.00 to repair it. I have contacted Jaguar for assistance and still awaiting a response. Meanwhile, I have contacted several lemon law attorneys and they are investigating this. I'm so glad I goggled this it will be an invaluable tool as I proceed further. I don't know what will happen, but I do know that I can't afford a repair of that magnitude and need my car to get back and forth to work so I will pursue this matter to the fulliest extent of the law. I will continue to post with any updates.

Given what has been written about owners' experiences with Jaguars over the years, should anyone be surprised with what is written here?

Just a question about maintenance. I have a 2002 X-Type with 70,000 miles. The maintenance cost for the 70,000 service interval is supposed to be around $450.00. From what I can tell, all they do at this maintenance schedule is change the oil then inspect hoses, wipers, brake and power steering fluid levels.

Why should I pay $450 for that when I can have the oil changed for $60.00 then visually inspect the fluids myself? The car is out of warranty and it has been a very good running car.

Thanks,

I own a 2002 X-Type 2.5 and when I recently drove back home from a 250 mile trip, there was a loud rubbing noise sounding like a wheel bearing but when I took it to a dealership this morning they state it is a transfer case...WOW--they said it is going to be $3500 to fix it. Any one have any suggestions regarding this? I do not want to take it there to get fixed if I can do it for a whole lot cheaper than that?? Any suggestions or comments would be great!! This car is turning into a nightmare more than dream!!!

I don't know how I made it with my 2002 x-type to 106,000 miles. When buying this car, I didn't realize this car would be such a problem! I went through many of things listed and now I am experiencing problems with my back tires. They keep going flat! On top of that, there is a squeaky and rubbing noise. There was something metal completely broken and yeah, I must have hit a pothole or something the jag dealer said. I already put in $1600 in work in the tire area, replaced all tires (one of them had a blow out) and the jag dealer says I need to buy rotors and brakes now. A couple of my rims got bent some how too. I wonder what will happen next. I am done with this car once I get it back in working order.

Does anybody have any information on a class action suit concerning transmission failure in the 2002 X-type?

Does Jaguar actually have any responsibility if my VIN number is included in the campaign?

I am ANOTHER SICK Jaguar owner!!!

I purchased my 2002 Jaguar X-Type June 07 with 46,000 miles. When I bought it everyone tried to talk me out of it saying that Jaguar has a terrible history of constant problems. I was told that they do not have as many problems since Ford had bought them out in 2000 so that made me feel a little safer about buying one.

I have been very pleased with mine, until I was driving down the 405 in Los Angeles and all the sudden I lost power and the gearbox light came on and it stalled on me in the middle of the 405. I was sick to my stomach. I was told the transmission was bad. I COULD NOT BELIEVE MY EARS & THOUGHT I WAS GOING TO BE SICK TO MY STOMACH.

Jaguar is asking $7,800 for a transmission. I was so upset I had to leave with tears in my eyes, wondering how I was going to pay for this that came out of no where. I am just IN SHOCK!!!

One day you think you have a GREAT car & out of nowhere in a New York minute you're dream car turns into a piece of junk!!! I have had no sign of the transmission going bad at all. No slipping or it didn't even make any noise at all. Just out of no where it happened!

The only reason I bought this car is because I was told that they had fewer problems since Ford took over, and with 48K being very low mileage I thought I might be safe to have a good car lasting me awhile before I would have any mechanical problems.

After reading all the problems I've read with everyone having to replace their transmissions before the car even reached 50K is very heart wrenching!!! I would have given anything that I read all this before June of last year. It's just hard to believe that a car has to have a transmission replaced before 100k, especially if you baby the car and take good care of it like I do.

If anyone CAN HELP ME OR HEAR OF ANY INFORMATION ON THE RECALL OR ANY ACTION SUITS THAT CAN BE BROUGHT AGAINST THIS PROBLEM, I WOULD BE EVER SO GRATEFUL!!! I AM JUST SICK TO MY STOMACH AND DON'T KNOW WHAT TO DO NOW BECAUSE I JUST CANNOT AFFORD TO HAVE A TRANSMISSION PUT IN THIS CAR!!!

Thank you so much and God Bless you if anyone can help!!! WHAT IS REALLY SAD IS THAT IT SOUNDS LIKE I'M NOT ALONE AND I WISHED SOMEHOW THE MAKERS OF JAGUAR COULD HEAR OUR HEARTWRENCHING STORIES TO SEE WHAT KIND OF PRODUCT THEY ARE SELLING!!!

I feel your pain and hope that you find some solace soon. Try looking for a tranny at a wrecker yard as they get ALL kinds of cars that have been wrecked but have lots of good components available at a discount to what a dealer will charge. Find a good independant garage and they will be glad for the business at half the price or better for parts and labor. Good luck!

Thank you so much for you're sympathy in feeling my pain! It's really a sad thing. I have been going through hell for the last 2 weeks trying to find the best deal on what to do after hearing the shock that the Jaguar dealership wanted $7,800 to repair my transmission. I by no means am a rich woman and do not have the money for this hellish surprise. After going to 2 different mechanics, having my fluids drained and spending $300 for diagnostic & transmission fluids I finally found a transmission place to rebuild it. They told me that the electronic cylanoids burnt out and damaged the transmission. So to make a long story short and 2 weeks of hell I found the lowest price of having to put out $2800 on my transmission on a 50K '' nice" car! So the moral of the Jaguar story is that don't believe that it is any more dependable after Ford took it over in 2000 and make sure you have a warranty if you want to own a Jaguar. Good luck out there and hope you don't experience the hell that I have!!!

WOW. I bought my 2002 X-type last year without doing much research. I am the third owner. Not sure what problems the previous owner had but my transmission died in Feb this year. I found a mechanic who rebuilt it for $2100 with a 1-year warranty on parts and labor. I live in SF Bay Area. Now the car is leaking oil. A mechanic told me Oil Pan Gasket might need to be replaced and possibly Rear Main Seal and power steering hose. I know if I go to a dealer it will cost me at least 1500 to 2k. So I'm looking for independent mechanics. I was hoping the Oil pan gasket would be an easy job but looks like the transfer case has to come out: this is a long process.

My advise to people with similar problem: if you can't afford to pay top $$$ to get the dealer to fix it, look for a good, experienced mechanic who is retired and working for lower fee. I bought the car for $8000, spent 2100 on transmission... now possibly another 2k for Engine work. I'm dreading to think of what would happen next. Never another Jag unless I win the lottery. Anything but the Jag. The labor is a killer. I am definitely interested in class action law suit.

Bought my 2002 x type in 2007 without much research, well now I need a transmission.

We've been loyal Jag customers since the 1970s, and always trusted our dealer! Then when the transmission of our 2002 X-Type went at 40,000 miles, but after the warranty had expired, we asked our dealer what might have happened - and he denied there was any problem at all!

We checked the online forums, found out about the TSBs since 2003 indicating a systemic manufacturing flaw in the Jatco 506E transmission, and even got copies of the service bulletins listing VINs affected, which included our unit. And Jag Corp even provided a template for a letter to notify customers of the problem - but our dealer not only never notified us, he denied there was a service bulletin, and suggested we had somehow made the whole thing up.

We complained to Jag customer service and they also denied the existence of the problem, and only later when we had found evidence of the TSBs, they changed their tune saying "out of warranty, not our problem" even though we had never been notified!

We're still in shock that after thirty five years of customer loyalty, they've chosen to be so dishonest with us.

Worse, when the transmission failed it happened on the freeway - we could have all been rear-ended by a semi. Does Jag care that their silence put us in danger? No.

Adding insult to injury, the dealer offered us $3500 for the trade in - even when the local Mercedes guy offered $5500 for the same car, same condition, without any relationship with us, and the bluebook ranges from $9-13k! All the dealer could think of was one more profit made at our expense. He said he could fix it, but for $6-7k!!

We've learned some Jag owners have successfully sued in small claims court; only one or two seem to have gotten through the customer service ordeal with partial "good will payments," but most of us have only been mistreated, insulted, and deceived.

But because this seems to be a systemic mechanical flaw that is life-endangering and Jaguar and its dealers is still deceiving its customers, denying a problem and denying the existence of TSBs it issued, refusing to notify owners of the dangers they face, we believe there should have been a recall to prevent injury or death to drivers who experience total transmission failure at unnaturally low mileage (30,000 to 40,000).

To help document the extent of this problem, the risks owners have experienced, the poor and dishonest treatment by Jaguar dealers and Jaguar Corp, and to join forces either in a class action suit or a nationwide education campaign to inform fellow owners of the risks they face, we hope to hear from you - please email us at: JAGJUSTICE@LIVE.COM. Tell us of your experiences, and your solutions, and help combine our voices and restore the integrity and excellence that Jaguar once stood for!

Well here it is. I purchased a 2003 Jaguar previously leased with 18,000 miles in 2004. Here are the problems I have had.

- Tire issues, inside tire wear on lousy tires the car came with. The guys at good year claimed it was an alignment that the dealer could only fix.

- Remote Key just stopped working out of the blue.

- Instrument cluster faulty.

- Random dead battery twice.

- Oil pan leak.

- This week the transmission went out without warning, luckilyI was just merging on to the freeway and was able to get to the side of the road.

I have paid for all repairs and will pay for the transmission repair. I'm almost done paying for the car (next Month) but as far as buying another Jag. I don't think I will. Too bad because I was looking at the XKR. Well theirloss cause the cars are really nice looking.

I feel the need to both defend and bash Jaguar at the same time. I have 2 jaguars and love them both. I have a 2002 XJ8 which to this day I have not had one problem with (it now has 70,000 miles), but my 2005 X Type with 30,000 miles has had the same issue everyone here describes.

I got a call back from the dealer today saying that my transfer case is bad. It is still under warranty or I would have also prescribed to a lawsuit.

The issue with mine seems even more ridiculous than some of the frustrations I have read. I will not have to pay a penny, but they claim the transfer case is back-ordered and have no clue when they will receive another to fix the car. I asked them about a loaner (I own several cars but why not drive theirs) and they told me they do not have one to lend LOL. I am going to push this issue if it takes longer then a week to get the part in. I sympathize with everyone here, but am not suffering monetarily, so feel I have no right to really complain, but will offer this advice. It seems the larger V8 Jags do not have nearly the problems these small ones have. So if you can afford it and really want a Jag, buy the larger ones and try to avoid the all wheel drives.

Mike PA.

I bought a 2002 x-type with a manual transmission. It's a great car and still has the original transmission and clutch. 173,000 miles and still going.