2011 Chery Tiggo 2.0 from South Africa

Summary:

Avoid at all cost

Faults:

Fuel tank moved and melted on the exhaust.

Power steering pump replaced 2 times.

ABS light always on, service centre unable to fix.

Gearbox issues - noise on reverse.

Catalytic converter failed, causing the engine to have no power.

Oil leaks.

Seat slider failed.

General Comments:

The car is nice to drive, but the support on this car is pathetic to say the least. The car recently had its fuel tank melted; this according to the workshop was due to the fuel tank straps stretching and causing the tank to be loose and move around. While driving it moved enough to rest on the exhaust, which melted a big hole into it, causing 60L of petrol to leak out into my garage overnight. After the car was towed for the 3rd time in 85 000km, still supposedly under the warranty of 3 years 100 000km, Chery said this issue is not covered by the warranty and will be at my expense.

As this could have had catastrophic results, with all the fuel and fumes in my garage in the morning, I am just glad to be alive. Sad that the company refuse outright to fix this. A fuel tank should not be able to move ever.

The car had numerous issues since I got it, and only empty promises from the dealers, issues it had at delivery have not being fixed, the service centre staff are rude and put the phone down on you, when you ask for feedback.

I have been without the car for weeks in less than 3 years of owning it, that lead to additional costs for me to get transport. All this to fix a car that has only being serviced by the dealer, at the right times. On 3 occasions the car had to go back to the dealer to fix issues that occurred because of a faulty service, or a service book that was not stamped.

The second hand value of this car is very bad, and a lot of dealers refuse outright to do a trade in on it.

Avoid at all cost.

Would you buy another car from this manufacturer? No

Review Date: 21st October, 2014

2012 Chery Tiggo TX 1.6 from South Africa

Summary:

A great car at the right price

Faults:

Cat converter at 50 000.

General Comments:

What a lovely car.

Apart from normal servicing, I did not spend R500 in 100 000 km. That was for removing the cat converter at 50 000 km. The door rubber kept on coming loose, but that was solved with a bit of Bostick.

Tires were replaced at 100 000 km with slightly smaller ones (225/60/16), which made the car a lot nicer to drive, and you can drive around in 5th gear, where you previously had to change down to 4th or 3rd. I can strongly advise owners to consider this change in tire size. It is much quicker and has better fuel consumption as well. It is also much easier to pull away with the air con on.

Service from the dealer was pathetic to say the least, and I decided to do the servicing myself.

It is basically a Toyota RAV of 3 models back. It uses a lot of RAV4 spares.

Ride quality is a bit hard, but bringing the tire pressures down to 1.8 bar sorted that.

I would buy another one without thinking twice.

Any enquiries about the tire changes can be sent to carel@trailerboys.co.za

Would you buy another car from this manufacturer? Don't Know

Review Date: 4th September, 2014

13th Sep 2014, 09:40

It's a nice car and I own it!!

10th Oct 2014, 21:38

Lovely car, but the dealer here in Egypt doesn't care about his client, so the customer service is a disaster. I love my car, but it has many faults.

20th Oct 2014, 07:03

Hi, I seem to be experiencing the same problem of the catalytic converter giving in at 51,000km. Where can I have this part removed, and what sort of cost can I expect it to be?? I live in Durban, KZN. Thanks.