20,000 Miles - replaced rotors and brakes. The rotors were warped. It was still under warranty, so the dealer offered to "split" the cost with me.
40,000 - replaced rotors and brakes. The rotors were warped again. Again, the dealer offered to "split' the cost. I asked what Jeep or Chrysler planned to do about it. The response I got was that it was a known issue. My thoughts (vocalized at the time) are, if it is a known issue, do something about it. Angry customers make noise.
60,000 - rotors were warped again. I don't like this trend and voice my very vocal opinion again. This time I am told that I will have to pay the full cost of the rotors. I asked them to at least just rotate the rotors. Their response, "we can't do that". Took the car elsewhere and had them rotated.
72,000 - it happens again. Rotors are warped and the brake lights don't work. They want to change brakes and rotors. They call back later in the day with the caliper issue, saying the new calipers will ease the problem. I'm going to pick up the vehicle in an hour or so.
I am so tired of barking at the service department of the dealership. I have voiced my anger many times over. It seems to fall on deaf ears. You would think with this many complaints, the dealerships would unite and force Jeep to come up with a solution that does not drive their customers into the showroom of another manufacturer the next time around.
5-Star rating my ***!
I purchased 99 grand cherokee new. I have had it back to dealer 5 times for brake problems. The truck steering wheel shakes in your hand when applying brakes over 40 mph. Dealer would do nothing. I sued and received $6,000.Contact your attorney not the dealer. Anyone want to buy this truck? only 19000 original miles.
We bought the 2000 model and have had the rotors ground down 3 times. Now, we have to spend $241 to get new ones, and the Jeep only has 47k on it. Steering wheel would shake over 40mph as well - looks like we should call someone! Other than that the Jeep runs great.
I have a 2000 Grand Cherokee and I have replaced the rotors 3 times with a 4th now needed. I am at 45K. To the individual who sued and received $6,000 can you provide the name of the law firm? How long did it take?
2000 Grand Cherokee Laredo. Replaced front brake pads and had rotors turned at 45,000. Again started to shake badly when braking. New tires, front end alignment, new pads, and rotors turned again at 60,000. Now at 65,000 it is starting to shimmy again.
Add to the above transmission seals at 60,000.
Generally not a well designed or well built vehicle. I won't buy another one.
I have a 2000 Grand Cherokee and have had it with the brake problems. Replaced rotors etc in 2002-2004 and now just replaced them again in August-2007.
Does the CEO of Chrysler actually own one of these vehicles?
I have had to replace the rotors twice since I have had the car. Now I'm at 100K miles and I have to do it once more. This time the calibers are out too. Love the car accept for this problem.