2002 Renault Laguna Reviews - Page 16 of 18

2002 Renault Laguna Initiale 2.0ide from UK and Ireland

Year of manufacture2002
First year of ownership2002
Most recent year of ownership2003
Engine and transmission 2.0ide Manual
Performance marks 8 / 10
Reliability marks 9 / 10
Comfort marks 10 / 10
Dealer Service marks 8 / 10
Running Costs (higher is cheaper) 6 / 10
Overall marks (average of all marks)
8.2 / 10
Distance when acquired225 miles
Most recent distance9747 miles
Previous carVauxhall Vectra


A comfortable Gallic executive express


On delivery test drive "round the block", occasional knock/rattle from near-side rear three-quarter panel. (Loose/unfixed cable to side airbag is possible diagnosis.)

From delivery, intermittent failure of self-latching/releasing mechanism of radio/SatNav console cover.

At 1500 miles, whilst travelling at high speed, computer "sensed" we had lost the off-side rear wheel!

Wind noise from the base of the 'A'-pillar is apparent at high speed.

Intermittent failure of dead-locking mechanism by remote card. If pressed for two/three seconds, the second dead-lock feature would still not function.

Near-side rear passenger seat belt latch has been problematic/difficult to engage.

Not really a fault, but the location of the hazard warning indicator switch is too easily operated and accidentally switched on.

Cleaning the 'Silverstone' alloy wheels is a chore and the narrower holes are especially fiddly.

General Comments:

The car was delivered in September 2002, but is a July 2002 build.

Performance is very good and the car is very refined, handling is good (but it's not a sports car). Brakes are superb.

Fuel economy is par - average 34 mpg, so far.

Wing mirrors are not self-cleaning - the wind-flow over the housing seems to eddy down and across the face of the mirror, causing a gradual build-up of grime. Renault should use their F1 wind tunnel testing kit to sort this...

Other than the wheel sensor problem (which was easily overcome by restarting the system) I have had none of the apparent serious safety issues, electrical-wise reported by other owners in this forum. One visit to the Renault dealer is all the car has notched-up so far.

The features of the car are superb. Satellite navigation is a boon and an absolute must-have for any business traveller. The sound system is top-notch, with only a minor quibble with Classic FM reception.

The interior (grey leather/grey trim) is light and airy, very comfortable and wearing very well. The personal memory setting on seats/mirrors is just the icing on the cake for me and my wife.

I had a Series 1 Laguna in 1994 and enjoyed its Gallic charm. This New Laguna must rank as one of the best cars I have had the pleasure of driving, in spite of the little irritations/idiosyncrasies. I WILL get the rattle and console cover sorted - eventually.

You've seen the advert on television? I bought *that* car (sans auto and V6 engine...)

Would you buy another car from this manufacturer? Yes

Review Date: 11th February, 2003

2002 Renault Laguna II Sport Tourer (Estate) 1.8 16v from UK and Ireland

Year of manufacture2002
First year of ownership2002
Most recent year of ownership2003
Engine and transmission 1.8 16v Manual
Performance marks 3 / 10
Reliability marks 0 / 10
Comfort marks 3 / 10
Dealer Service marks 7 / 10
Running Costs (higher is cheaper) 6 / 10
Overall marks (average of all marks)
3.8 / 10
Distance when acquired0 miles
Most recent distance6000 miles
Previous carHonda Accord


Possibly the worst car in the world


Rear De mister fuse has blown 6 times.

Revving between 2000 and 3500 RPM with foot off throttle, no power when throttle pressed.

General Comments:

Never owned such a poor car, build quality is the worst I have ever seen.

On long journeys seats become very uncomfortable, cannot get the seating position how I like it.

Dealer has tried to be helpful sorting out the problems. Throttle issue dealer does not know what he did to sort it out, but took 3 attempts. Told me 3 other Laguna II had the same problem and did something different on all of them.

Rear Demister issue dealer now has the car for a 4th time, always claims cannot blow the fuse, I manage to blow it within 1 day. Dealer has had the car for 5 days now with still no luck.

Will look to get rid of this car ASAP and go back to Honda. I would never buy a Renault again in fact I would never buy a French car again.

Would you buy another car from this manufacturer? No

Review Date: 20th January, 2003

20th Jan 2003, 08:56

The advert for this car is enough to put me off. Too many pointless electronics which are bound to screw up at some point. Mind you, I would have expected at least a couple of years (or as soon as the warranty runs out)

21st Mar 2003, 13:40

The only good thing about the advert is the music... good old Frank.

16th Jun 2003, 14:30

I'm sure you have had bad experiences with the new Laguna, but do you not consider that if you did a search on other car marques, including the ones you favour, then there will equally be people who've had exceptionally poor experiences? Personally, in my family we've had 8 Renaults and EVERY one has been totally reliable, exceptionally comfortable, well equipped and better looking than a lot of other cars. We also know 3 other folks who drive the new Laguna and they KNOW it knocks spots off the competition. Have a broader mind... you demonstrated one by going for the Laguna and being different in the first place.

Average review marks: 6.0 / 10, based on 61 reviews