2001 Volkswagen Golf GT TDI from UK and Ireland - Comments

12th Jan 2003, 16:31

"Great Car, poor customer care"

What things have gone wrong with the car?

All four disc's within 5,000 miles became considerably scored. VW customer care were extremely unhelpful, somehow I managed to get have disc's and pads changed by a dealer. Be warned VW customer care will not want to assist.

Within the first 6,000 miles oil required topping up with 1 litre of Oil.

Due to a problem with the offside rear door the locking mechanism required replacement.

Persistent problem with the rear screen wash/wipe has resulted at times in restricted view out of the rear screen.

General comments?

Anybody taller than six feet may find driving position and the left knee (for RHD cars) hitting the dashboard this makes for uncomfortable long journeys.

Boot space is disappointing and could be better.

Very economical driving.

Great performance once you're out of first gear.

VW Customer care needs to ensure they understand the difference in Extended Service and Variable Service.


20th Jan 2003, 05:39

Only a litre of oil in 6,000 miles! Mine drinks a litre every 1,500 miles and has since new. The dealer say "this is within normal tolerances".

My drivers window failed due to a broken mechanism, the dealer says "that's a common problem with this model".

It pulls to the left almost all the time. The dealer says "quite a lot of them do that, it's normal".

Water leaks through the front doors. The dealer says "that's a common problem because they don't adjust them properly at the factory" (!)

Need I go on? Welcome to the wonderful world of VW quality and reliability. Oh, yes, it's also been off the road six times in a year for various other problems.

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