2000 Chevrolet Silverado LT 5.3 L from North America
A very expensive disappointment
Steering shaft replaced.
Driver lumbar support in-operable.
Truck pulls to the right.
All doors rusted.
Hood rusted in the engine compartment.
Four wheel drive in-operable.
Very noisy interior.
Engine knocks when started.
The truck has had a lot of problems, the dealership has tried to repair however, some like the rust keeps returning. They have no idea why.
I contacted Chevrolet customer service to see what they would do and found they will do nothing. I suggested extending the warranty which they refused. My brother-in-law had problems with an Oldsmobile and extending the warranty was their suggestion.
Although I'm not satisfied with the amount of time I've spent in the shop, nearly 3 weeks since delivery. I'm very disappointed with Chevrolet customer service.
The door rust was repaired and is now returning 2 months later.
The truck is not a base model. I ordered every possible option on it.
Would you buy another car from this manufacturer? Don't Know
Review Date: 29th August, 2001
30th Aug 2001, 10:31
It seems Chevrolet quality has gone down the tubes in the last few years. I, too, was appalled at their customer service, or should I say lack of customer service. I can understand a defect in a vehicle from a company that produces so many every day, but the customer service is totally unacceptable. I am much, much more offended by that than the actual problem. They absolutely refuse to give you the time of day unless you are within your warranty, and then I can imagine they find every reason to not pay for problems. It's sickening how they treat customers.