1998 Dodge Durango SLT 5.2 from North America
Never, ever, ever again will I buy a Dodge or Chrysler product
New Engine (at 60,000 miles)
Upper Ball Joints.
Lower Ball Joints.
A/C Compressor (Again)
A/C Condenser coil.
Water pump (25,000 miles - no warranty coverage)
Power steering pump.
I am very meticulous with my vehicles' maintenance schedules. I keep a book on each vehicle and use MS Outlook calendar. The motor spun a bearing at 60K miles and the dealership told us it was due to sludge build up. I about lost my mind - showed them receipts from Auto Zone and Advance Auto - where I buy my oil and filters, etc, etc. They didn't want to hear it.
I have to say, based experiences I've had with my 1993 Jeep Grand Cherokee (superb vehicle, by the way), that Dodge is seriously lacking in the customer service department. They are good at making excuses, not making good on commitment to customer satisfaction.
I've been reading the ODI site about the recalls and investigations about the defective ball joints and Dodge's responses. Dodge won't admit they put out a faulty product when statistics prove otherwise. Of course, it's cheaper to lie than to admit fault and recall any more vehicles than they are forced to. All about the bottom line and the stockholders - never mind the safety of those who purchase their products!
We love the room this vehicle offers and the visibility in traffic, but we call this our money pit. We should feel like we're driving a new vehicle, but we're waiting for the next bomb to drop. We talk about selling it, but we want to get some mileage from the repair bills we've sunk our cash into.
Would you buy another car from this manufacturer? No
Review Date: 24th November, 2007