Need new ball joints and I haven't even been off-road.
I purchased my used 2000 Dodge Durango in December of 2001. Since that time I have had to replace the battery and a bad thermostat. The locking mechanism on the rear hatch does not work properly, and must be locked manually with the key. Just recently, I was told that the ball joints needed to be replaced. I have owned this car for a little over a year, and haven't been off-road once, and the ball joints have to be replaced! I was given a quote from the local Dodge dealership of $703 for parts and labor. It is not covered by the manufacturer's warranty.
Last week I wrote to Dodge using their website and was basically told that, although my comments are greatly appreciated (sure they are), there was nothing that could be done. My reply was that Dodge obviously does not care about customer service, their reputation, nor do they stand behind their product. I also informed them that this was my third Dodge vehicle, and would be my last. I have yet to receive a reply so I can only assume that they do not care. After finding this website today, I e-mailed them again to inform them that I am clearly not the only unhappy customer and I sent them a link to this website, suggesting that the powers-to-be may be interested in reading comments from their unhappy customers. My final comment was that the public should not be stuck with their expensive lemons.
It's unfortunate that Dodge can make a vehicle that looks so nice, provides ample comfort and space, but is put together so poorly.
Would you buy another car from this manufacturer? No
Review Date: 24th March, 2003