A life threatening liability
In August 2002, while driving on I85, when trying to disengage cruise, the truck began to speed to 80-100 mph with my inability to brake and stop the vehicle. Called 911. Highway patrol talked me through turning off ignition key on shoulder of highway. Luckily, during the middle of the day there was little traffic and therefore didn't wreck the truck with my daughters and me. Dealer diagnosed throttle cable sticking. Replaced it and shot brakes (due to riding them while during acceleration) -- at my expense. Dealer stated "once in a lifetime problem", no recall on vehicle, it is safe to drive.
On 5/17/04, during morning traffic, it happened again. The truck began to speed up with no ability to stop. Called 911 again. Once again, we were lucky to not have an accident. This time my husband was driving with my two children. Dealer towed truck to shop and witnessed throttle cable engaged again. Involved DiamlerChrysler District Service Manager to troubleshoot odd situation they can't explain. Chrysler's resolution to the problem is to fix it (at their cost) and send it back on the road again.
Even though the dealer and their parent company (Chrysler) can't figure out why this problem happens, they feel it is appropriate to allow the vehicle to go back to the owner to drive. This vehicle is unsafe to me and my family and others on the road.
Chrysler's customer service system is not geared to the customer. They are not looking out for the best interest of the public.
The service manager at the dealer as well as a sales manager state they both would never put their families in this truck -- even if repaired.
My 1999 Dodge Ram Quad Cab has serious mechanical problems that the manufacturer needs to take responsibility for to prevent an accident or death in the future.
Would you buy another car from this manufacturer? No
Review Date: 23rd May, 2004