Ford 1-800 Customer Service is useless and has proven to be a waste of my time. I've found it to be far easier and better to deal directly with the dealership on problems. I have been satisfied with the efforts of the dealership that I used (and will use) for service.
Ford would be better off replacing their 1-800 Customer Service with additional engineers to improve the reliability of their cars.
This car is fun to drive as it hugs the road well.
Road noise is loud.
Excellent sound system can almost drown out the road noise.
Seating is comfortable (except for headrests) for average sized people. My friends and colleagues over 6'1" don't seem to fit very well. Headrests are uncomfortable as they tend to push the head forward.
The drivers seat could use lumbar support.
Acceleration from a stop at real low speeds (i.e. reasonable parking lot speeds) is touchy. I find it difficult to keep the car from tending to lurch forward as I try to delicately depress the gas pedal.
Having to replace the front brakes at 32,000 miles isn't necessarily bad, but having to replace the rotors as well is absolutely ridiculous!
Depreciation on this car is way too much. I am certain it is related to all of the recalls and customer complaints and concerns. In three years, it appears it has lost about 59% of original value based on what a dealer will give for trade (loss of about $8500). This is why the car is so expensive to drive.
Gas mileage is not as good as I expected. I get between 24 and 26 mpg in a mix of flat land country highway and city driving - with the air conditioner turned off. This drops to about 21 to 23 mpg with the air conditioner turned on. I live in Florida were the grade changes are minimal!
Visors will not flip down and forward all of the way because of the headliner design. The visor tends to block the drivers view in this position. They will not stay in an intermediate position as they tend to snap back to the roof of the car.
The cup holders in the front are all wrong. A cup with a handle when placed in the holder on the drivers side will tend to poke the drivers leg. There is not as much height clearance for the front passengers cup.
The rear cup holders... well, there is only one - for a three person back seat!
Plan to spend many hours leaving this car at the dealer for warranty repairs.
If Ford would have fixed the many problems of the Focus before selling this car, they would have truly built a car worthy of all the awards and press it received. However, reliability problems have overwhelmed and overshadowed all awards and accolades this car has received. Ford needs to deliver quality (spelled r-e-l-i-a-b-i-l-i-t-y) instead of just talking about it.
There are far better choices for the buyer concerned with reliability over handling.