Great car, Southern Ontario dealer and head office have no clue what they have to do to help out
This little car gives great gas mileage, but the dealer and manufacturer has no clue how to deal with people. The car had some large cracks in the side walls of the tires (Khumo) at 16000 kms. For you U.S. folks that's about 9500 miles. This occurred about 2 years after we had purchased the car. Hyundai Canada had agreed that the tires should be replaced, and I would pay for the difference in what I had used in tread wear.
But the dealer said I would have to deal with the tire manufacturer direct. The tire folks are 200 miles from me.
So I asked them what I should do, since I was not going to drive there. They told me the dealer will adjust the tires and we will send the tires to the dealer, and you pay for what you have used. I said great. The dealer said No.
Even the head office said to the dealer do it.
Since then the service manager has refused to help me out, and Hyundai will not return my calls or emails.
If you ever see a Hyundai dealer, most of them have several other dealerships they sell from as well.
How is it a dealer with a 2 bit bay (2 bays) and four dealerships can service each and every product with one service manager, and no people skills. It can't be done.
Since then we have dumped the car, and have gone to a dealer who has 2 dealerships, two separate car lots, two separate service managers and mechanics. Volvo, Ford, Chrysler, Chevrolet, Mazda etc etc are your better choice. They know the product. Hyundai Canada has no idea.
Fire all the reps, and go find dealers to run Hyundai under one roof.
The Koreans make a good car, but the service manager and head office in southern Ontario Canada needs to learn people skills.
Don't buy any Hyundai product, you will have no backup for warranty.
Would you buy another car from this manufacturer? No
Review Date: 7th July, 2004