Had a few problems when purchasing the car. I got the car from a dealership in Scotland as it was cheaper than down south. I booked flights to go and collect the car on the date the dealer promised the car would be delivered. The dealer was good in that they made regular contact to let me know what was happening with regard to delivery - and then the snow came and the car was not delivered on time.
I was then out of pocket for the flights. I contacted Renault UK, I was not getting any sympathy from the local dealer - Renault UK were excellent and gave me a full refund on the flight costs. Very impressed with the service I received.
Did have some issues with the free insurance. I was told that they could not put my fiancee on as she was on a provisional license. After being told around twenty different things - I finally spoke with someone who knew what they were talking about and she was put on.
The car itself has been excellent, the seats are a little uncomfortable for longer journeys - but it is fine on the motorway and is happy giving the Mondeos a run for their money! Very economical and I am very happy with it.
No problems so far (touch wood!)