I have the same no-start issue as dozens/hundreds of other Ion owners blogging on this site. There are also hundreds of similar complaints on many other car survey sites, as well, all having to do with the no-start issue with the Saturn Ion.
Someone has suggested calling Saturn at 1-800-790-5700, and if enough people complain, they might recall it. Well, I called that number and was told, "hmmm, we've never had any complaints like this". WHAT A CROCK!!! He claimed that there's nothing in their computers concerning the no-start issue/passlock system problems. That is an out and out lie. He acted all surprised, and started asking me all kinds of questions as to where I get my oil changed and maintenance done, as if that has anything to do with it. He's suggesting my choice of places to have my oil changed is causing the problem. I've had the problem since the day I purchased the car, and until Saturn went UNDER, I always had my oil changes and maintenance done with them. My car was having the no-start issue from day one and continues to this day, three years after purchasing it. But it's gotten worse.
I took my car to Saturn in Wichita, KS when this was happening when I first bought the car and all they said was, "I never heard of that", and "it didn't do that for us". Well, of course! I already got it started for the morning, so you WON'T experience the problem. They just said they couldn't find anything wrong with it. Now the car's out of warranty.
It used to only refuse to start when it was 20 degrees or below. That's when I lived in Kansas, where winters are very cold, however, a year ago I returned to southeast Texas, and the winters are fairly mild, and it has gotten much worse. It now won't start in 65 degree weather.
It used to be that when I tried to start the car and the passlock system icon would come on, I knew it was disabling the engine, because it "thought" someone was trying to steal the car, but only in very cold weather. All I'd have to do was wait about 15 minutes, then it would ALWAYS start. Now, it might start in 15 minutes, and it might be two hours! I have to go out at 5 am and hook up a portable heater, run the cord into an outdoor electrical outlet and let the heater warm up my car for a couple of hours, then it will start. Sometimes it will start when it's 26 degrees outside (very few days are like that here) and sometimes it won't start in 65 degree weather. It is becoming accustomed to the weather and adjusting the problem to fit. I get stranded at work, in a very undesirable part of town, at least three times a week. I can't run my little heater cord into the building and wait 2 hours for it to heat up.
It gets dark early. A co-worker won't let me stay there alone, so she feels obligated to wait with me... 30, 45 minutes. This is getting old and I'm sick of it. The no start issue happens 6 out of 7 days of the week in the mornings/early afternoons (on weekends), and several nights a week when leaving work.
Anyone up for a CLASS ACTION LAW SUIT???