2000 Dodge Durango SLT+ review from North America
"Nice vehicle, but poor support from Chrysler"
What things have gone wrong with the car?
At 3200 miles the transmission went from fully auto, to no shifting. Check Engine light came on, and the transmission would not auto shift. Dealer seems to have diagnosed the problem as the "reverse" solenoid in the transmission, said the part would be in the next day.
5 days later, no part, "they don't know why" and haven't reordered a new part for next day delivery, instead "we expect it in tomorrow" is the canned answer... Chrysler parts distribution, and dealer attentiveness STINK!!! Also, no loaner car, I must rent my own... for a $33K vehicle they should provide a loaner free of charge!
General comments?
Comfort, performance, and handling are great, but if the dealer service and parts availability are this POOR, I am very concerned! No one seems to care, from the corporate Customer Assistance Center to the Service Manager at the dealership...
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| A Matchbox car would have been a better investment |
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| An enjoyable vehicle that suits my needs--but be prepared to work on it |
| Would you buy another car from this manufacturer? | Don't Know |
| Year of manufacture | 2000 |
| First year of ownership | 2000 |
| Most recent year of ownership | 2001 |
| Engine and transmission | 4.7 V-8 Automatic |
| Performance marks | 8 / 10 |
| Reliability marks | 5 / 10 |
| Comfort marks | 10 / 10 |
| Dealer Service marks | 5 / 10 |
| Running Costs (higher is cheaper) | 4 / 10 |
| Overall marks (average of all marks) | |
| Distance when acquired | 12 miles |
| Most recent distance | 3250 miles |
| Previous car | Subaru Outback |
| Date of Entry | 10th February, 2001 |