2001 Ford Windstar SEL from North America
There is probably not enough room in this comment area to report all of the issues I have had with a Windstar, not once, but shame on me... twice.
I purchased a 1995 Windstar new in 95. Within 3 months the head gaskets blew. With two young children in car seats, this was devastating. Ford refused to pay for the repair initially so we did this (not cheap for a young family). After making several calls and complaints, they said this was a unique issue and they were not at fault. Several months after this, there was an article in the local newspaper stating that so many people had complained of this issue that Ford was consenting to pay for the repairs... really dishonest. I genuinely liked the van though until it started having multiple electrical system issues.
The coolant began seriously leaking. Ford of course said that there was not an issue each time I took it for repairs or complained.
When it was time to purchase a second car a while later (had one in between), I thought what the heck... they must have worked out the kinks by now, so I purchased a used 2001 Windstar SEL with 36000 miles.
Once again the electrical system is erratic, the engine/exhaust light has been on for years now, the transmission has failed, the doors open and close and to put the final nail in the coffin, the paint has bubbled and peeled of the hood and roof channel. I was told that even though this is a manufacturer defect in the primer (it was baked on hard and the paint didn't adhere properly, they won't cover it because I bought it used? Huh??? Can you say customer service and return business? I guess not. I will never purchase another Ford vehicle.
Ford has such poor customer service, regardless of the product, that even if I loved the vehicle, I would not purchase a product that the manufacturer will not stand behind!
Would you buy another car from this manufacturer? No
Review Date: 27th October, 2009