2001 Renault Laguna Initiale Sports Tourer 3.0 V6 from UK and Ireland
I have "pot holed" the car on three occasions. One incident was at high speed. The other two were at urban speed.
The first occasion, at high speed distorted/effectively destroyed the near side front wheel.
The second time caused suspension damage as did the third.
Getting dealers to deal with wheel problems is a nightmare. Most do not have wheel machines of a sufficient size to deal with replacing tyres. You end up buying the wheel, taking the wheel to a tyre place to fit the tyre and the wheel. Most non renault places then fit the wrong sort of valve.
The sat nav system was non functioning on purchase.
The power steering has failed.
The spring to the fuel cap flap has gone.
Trim has started to fall to pieces.
The safety sensors repeatedly detect problems with the airbags seemingly randomly.
The car is reasonably fast, when it is working.
It is comfortable and well equipped.
It is a good car to own if you like driving courtesy cars instead.
Would you buy another car from this manufacturer? No
Review Date: 17th May, 2003
18th May 2003, 19:41
I'd suggest to make a change and take it to another dealer, be friendly and they will please you, that's my personal advice, I have had horrible stories with dealers (not only Renault ones) and the best services are on the places I act friendly. Go for one issue at time and you will get your car running as intended (you paid for it!) in a few weeks, and avoid potholes ;)
20th Feb 2004, 07:38
I also have a Renault Laguna Sports Tourer 2001. It has been back to the main dealer approx. 20 times. The power steering has gone, the suspension has been replaced. Various coils have been replaced. The air conditioning has been repaired. At present the car drives jerkily, something obviously wrong with the performance. I think the assisted braking system is cutting in when it should'nt. Various indicators i.e. petrol level, distances etc. not working. Poor standard of after sales and services from Renault dealer. I also own a new traffic van which has been in main dealer for last 5 weeks awaiting parts after break down. I will no buy another Renault.
3rd Feb 2005, 13:33
I sold this car recouping approximately 1/3rd of the purchase price after 2.5 years. I sold the car because in addition to the problems indicated, there followed two occasions on which I suffered engine failure. Renault UK were helpful, however, having had the car out of action for three weeks in a five week period, I lost any remaining confidence that I had had in the car.