1998 Volkswagen Jetta GLS review from North America
"A good car ruined by awful service and support"
What things have gone wrong with the car?
Wiper Stalk/Switch needed to be replaced at around 70,000. $200.
Oxygen Sensor replaced around 70,000. $200.
Clock Spring for Airbag system went around 80,000. $300.
Exhaust System died at 85,000. $610.
Continuous minor problems with the transmission (hard and/or delayed shifts) since I purchased it.
Intermittent problems with the Check Engine light coming on without any suitable reason.
Color fading from door handles at 60,000.
General comments?
The car's handling and feel are excellent. It has a stiff, solid feel that is hard to find on anything else in it's class. Fit and finish inside and out is very good.
However...
Volkswagen dealer service is terrible. At each dealership I have been to, the service personnel are uninformative and make no real effort to be helpful. They don't seem to care whether they have your business or not and they won't spend any extra time to answer questions or explain anything.
There seems to be a lot of things on VW's that will perplex anyone besides a VW dealership. So, even though the dealer service is terrible, you will have trouble finding another mechanic who can take care of the car.
Anything that goes wrong with this car will be expensive. I have never spent less than $200 when I have had it in for something.
Recommended reviews
| I will NOT buy another VW, as tempted as i will surely be. |
| You made me love you and then you slowly tore me down |
| Would you buy another car from this manufacturer? | No |
| Year of manufacture | 1998 |
| First year of ownership | 1998 |
| Most recent year of ownership | 2003 |
| Engine and transmission | 2.0L Automatic |
| Performance marks | 8 / 10 |
| Reliability marks | 6 / 10 |
| Comfort marks | 8 / 10 |
| Dealer Service marks | 1 / 10 |
| Running Costs (higher is cheaper) | 1 / 10 |
| Overall marks (average of all marks) | |
| Distance when acquired | 0 miles |
| Most recent distance | 87000 miles |
| Previous car | Pontiac Firebird |
| Date of Entry | 14th May, 2003 |