2000 Citroen Saxo VTS from UK and Ireland
Seriously in need of overall attention
Complained when I first picked up the car from the dealer - "large crease" on the back driver's quarter panel, was told it was a feature! Got much worse about a month later, the car had to be fixed and re-sprayed.
Paint flaking from my back bumper.
Cylinder head gasket was blown after 7,000 miles.
New brake discs and pads had to be fitted, the pedal was vibrating.
New front headlamp, steaming up.
Constantly cutting out when idle, especially at traffic lights.
Was promised a 3 year warranty for my trouble, but have now been told I will not receive this because I am still unhappy that my car is still cutting out, as they cannot find the fault.
And now last week (21/10/2001) my car lost its power steering, lights and heaters, nearly wrote it off over a roundabout and was told it had a faulty ignition switch, and had to pay £70.50 for the car to be uplifted to the garage.
I think this is now a case for my lawyer.
Can anyone please tell me if they know why the car keeps cutting out, so I can get it fixed by someone who knows what the are doing?
Dealers need to take a crash course in customer care and satisfaction. They treat you like a dummy.
Would you buy another car from this manufacturer? No
Review Date: 29th October, 2001
29th Oct 2001, 13:00
I have just complained to Citroen Belgium (I live in Belgium) with a copy sent to Head Office in France, about repeated lack of proper servicing, and lack of client-friendliness (I was furious when my car failed to start DURING its annual vehicle test due to - as I found out later - improper servicing by the main dealer).
The reply from the Belgian importer was very unsatisfactory. He more or less blames me, the client, and then writes a lot of rubbish about how Citroen is still better than others. But what else could I expect? This attitude starts at the top and penetrates the whole organisation).
Pity that such pleasant cars are sold and serviced by people who do not care at all.
It is time Citroen management in Paris started to realise what is wrong, and rectify firmly.